Katherine Williams

Katherine Williams has over twenty years of experience in the field of customer service management. Katherine began their career in 1998 as a Customer Services Manager for Philips Lighting. In 2018, they joined Signify as a Product Manager for Indoor Sensors and Flat Panels. In this role, they managed offer performance, led planning and strategy with Markets, drove ICOS development, and defined offer value propositions. Additionally, they analyzed market competition and defined product strategies and product plans. In 2021, they joined Scout Alarm as a Senior Program Manager. In this role, they created and implemented a go-to-market strategy, created and maintained ISO-friendly documentation, created a project business case file, created and maintained a rolling flash report, and received buy-in from the Executive team.

Katherine Williams obtained their Associate's Degree in Business from University of Phoenix in 2008. Katherine then went on to receive their Bachelor's Degree in Communication from the same university in 2010. In 2012, they completed their Master of Business Administration (M.B.A.) from Loyola University Chicago. In addition to their educational experience, they have obtained three certifications, including Certified Field Service Manager [CFSM] in August 2017, Quality System and Audit Foundation in August 2017, and Lean Fundamentals in January 2014.