Segoso Caribbean
Sajhaun Ferguson is a Technical Support Specialist at Segoso Caribbean since June 2022, where responsibilities include providing technical assistance and troubleshooting issues related to computer hardware and software. Prior experience includes roles as a Collections Representative at C4 Global Solutions, a Consumer Specialist at itelCX, and Customer Service Technical Support at Teleperformance. Additionally, Sajhaun worked as a Customer Service Representative at Advanced Call Center Technologies, LLC. Educational background includes attending Cambridge High School.
This person is not in the org chart
This person is not in any teams
Segoso Caribbean
Segoso is an international customer experience partner with operations in Jamaica, Mexico, and the U.S. Founded with a vision to strategically expand outward, Segoso offers a robust service delivery model with nearshore, onshore, and work-at-home options to provide the flexibility and responsiveness clients need. As a mid-size global player, the company provides essential contact center services to leading brands in a variety of industries, including Telecommunications, Fintech, Healthcare, Energy, Travel, Logistics, Hospitality, Retail, eCommerce, and more. With a team of over 1100 members. Segoso is the go-to partner for forward thinking brands that prioritize customer experience and team empowerment. Segoso stands out from its competitors by offering a cutting-edge flat management strategy, which leads to low attrition, high performing teams, and successful client KPI’s such as CSAT, and NPS scores. This innovative approach to customer experience management ensures that our clients receive the highest quality services, resulting in satisfied customers and improved brand loyalty.