Sergio Daniel Rincón

Sergio Daniel Rincón has been working in the customer service industry since 2020. From 2020 to 2022, they worked as a Technical Support Analyst at Teleperformance. During their time there, they provided online support and created tickets if necessary to solve issues. Sergio Daniel also worked hand by hand with the Engineer team to escalate non-common issues and analyzed KPIs and team metrics to provide feedback and put goals to improve customer service. Currently, they are working as a Customer Service Specialist at Seis. Sergio Daniel's role includes communicating problems and issues that they find with the rest of their team, including developers, answering customer questions via text and phone, and teaching the rest of Seis about their customer experiences and how they can better serve them.

Sergio Daniel Rincón completed a Technical Degree in Cooking from Servicio Nacional de Aprendizaje (SENA) in 2013-2014. Sergio Daniel then attended BYU-Pathway Worldwide from 2021-2022, earning a Pathway Connect degree. Sergio Daniel is currently enrolled at Brigham Young University - Idaho, where they are working towards an Administrative Assistant degree.