Shawni Jernigan

Shawni Jernigan is a Senior Customer Success Manager at Semperis, with a career focused on enhancing customer relationships and satisfaction through effective service delivery management. Previously, Shawni held positions as a Customer Success Manager at Prosperoware and a Technical Account Manager at Microsoft, where responsibilities included managing customer support services and fostering trusted advisor relationships. Shawni's experience also includes providing technical support as a Support Engineer and Partner Technical Lead at Microsoft. Educational qualifications include an Associate's degree in Paralegal Studies from SouthEastern Paralegal Institute and an Associate of Arts and Sciences in Legal Assistant/Paralegal from Dallas College.