Erica Rangel

Erica Rangel has a diverse work experience in various industries. Erica currently works at Semrush as a Sales QA Specialist, where they are responsible for coordinating security plans with outside vendors, monitoring survey data and customer feedback to enhance customer experiences, conducting security assessments, and collaborating with technical leaders and product managers to align on technical needs for revenue goals.

Prior to their role at Semrush, Erica worked as a Quality Assurance Coordinator at KidsCare Home Health. In this role, they evaluated the accuracy of existing quality assurance measurement techniques, implemented improvements to increase efficacy and reduce errors, and investigated recurring customer complaints to determine the source and recommend solutions.

Before that, Erica was an Optometric Technician/Optician at Bright Eyes Vision, where they answered a high volume of phone calls, scheduled appointments, followed up with patients, and performed preliminary testing.

Earlier in their career, Erica worked as an Optician at Walmart Vision Centers. Their responsibilities included assisting customers with their glasses and contact needs, performing measurements for various types of lenses, and ensuring compliance with patient privacy laws using HIPAA forms and guidelines.

Overall, Erica Rangel has developed a strong background in quality assurance, customer service, and technical coordination through their work experiences in different industries.

Erica Rangel's education history includes a degree in Psychology from the University of North Texas and an Associates degree in General Studies from Brookhaven College. The specific years of attendance for these institutions are not provided.

In addition to their formal education, Erica has obtained various certifications. These include the "CompTIA Security+ (SY0-601) Cert Prep" series from LinkedIn, with certifications in endpoint security design and implementation, physical security design and implementation, cloud security design and implementation, secure code design and implementation, cryptography design and implementation, identity and access management design and implementation, threats, attacks, and vulnerabilities, and the basics of security. Erica also completed the "Programming Foundations: Software Testing/QA" course and the "Salesforce Essential Training" course, both on LinkedIn. Furthermore, Erica has completed the "Cyber Readiness Program" offered by the Cyber Readiness Institute. The completion months and years for these certifications range from November 2021 to June 2022.