Mourad B.

Mourad B. has a diverse range of work experience in the telecommunications industry. Mourad started their career at NTT communications in 2002 as a Technical manager. Mourad then moved on to Huawei in 2004, where they held multiple roles including Operation & Maintenance manager and Service sales engagement director. During their time at Huawei, Mourad successfully contributed to the increase in services sales by 20% year over year and played a key role in negotiating and managing customer and supplier contracts. In 2011, they joined Ericsson as part of their Managed Services & Customer Support engagement practice. Mourad remained with Ericsson until 2019 before joining Semtech as a Customer Experience Director, where their focus was on full MVNO, cloud, and IoT solutions. Mourad's work experience highlights their expertise in various aspects of service management, sales, and customer support within the telecommunications industry.

Mourad B. obtained a Certificate in Managing Business Unit from HEC Paris in 2018-2019. In 2015-2016, they received a Master of Business Administration (M.B.A.) in Business Administration and Management from ESSEC Business School. They also attended Mannheim Business School in 2016 for Business Development. Prior to these studies, Mourad B. attended Académie militaire de Saint-Cyr Coëtquidan. Additionally, they obtained certifications such as ITIL 4 ® LEADER Digital and IT Strategy from AXELOS Global Best Practice in 2023, ITIL 4 ® Managing Professional from AXELOS Global Best Practice in 2023, and Certified SAFe® 5 Agilist from Scaled Agile, Inc. in 2023.