Full-time · GA, United States
Bilingual Case Manager Job Description
Job Description:
Answer Phone Calls and redirect them to the appropriate extension while providing excellent customer service.
Ability to handle high volume of clients with various needs, while treating them with compassion and professionalism to empower them to achieve self-improvement
Demonstrate interpersonal, social, cultural, and cognitive skills to think critically and effectively on how to best serve each client
Effective verbal and written communication skills. Should be able to adapt communication style to suit different audiences
Be able to create effective safety plans for clients and assess any dangerousness to support client’s safety as most important priority
Be able to help a client in a crisis situation as outline in the agency’s protocol
Listen to clients to obtain a clear understanding of their needs in order to develop a comprehensive client-driven Individual or Family Plan with both short- term and long-term goals to help clients achieve wellness and autonomy
Provide orientation to clients on Ser Familia’s and other agencies programs and services so that they can make informed decisions that can be beneficial in accordance to their needs
Refer clients to appropriate and trustworthy resources to assist with meeting goals
Develop strong, trustworthy, and professional relationships with clients to keep track of their progress, needs, and ensure satisfaction
Evaluate and adjust Individual or Family Plans as client’s complete requirements. Keep close contact with those who are not following agency’s requirements and enforce agency client agreement as necessary
Handle clients’ cases and Individual and Family Plan’s progress and determine closure when needed
Work in collaboration with staff members, keeping close communication to facilitate a strong and healthy team environment
Create good working relationships with outside organizations/agencies who refer clients to Ser Familia, Inc, and maintain high levels of professionalism in all interactions
Report critical incidents or matters immediately to the agency’s Programs Director
Maintain effective usage of time, high levels of organization and detail
Deliver accurate, high-quality documentation within specified deadlines and timelines
Maintain clients’ files organized and data base profiles updated to include cases’ notes, contacts, services provided, and documents recorded
Collect and report data necessary to meet funding requirements and statistical reports
Adhere to professional standards as outlined by Ser Familia’s employee manual, protocols, rules and regulations
Maintain strict confidentiality of all sensitive information of clients and organization. Must adhere to HIPAA (Health Insurances Portability & Accountability Act of 1996) compliance
Perform other duties as assigned