Michelle Johnson

Michelle Johnson has extensive experience in learning and development, currently serving as the Senior Manager of Learning and Development at Served With Honor since October 2022. Prior to this role, Michelle held positions such as Training & Support Manager at Texas Tech Credit Union and Training Specialist at Lubbock Power and Light. A notable achievement includes increasing training completion rates at Sitel from 2% to 96-98% within 30 days. Michelle's background also includes roles at FirstCare Health Plans, AIG, Grifols, and Nationwide, where a consistent focus on training effectiveness, curriculum development, and employee performance improvement was evident. Michelle holds a Master of Education in Instructional Design and Technology and a Bachelor's degree in Psychology from Liberty University, along with an Associate degree from Frank Phillips College.