Caronne Carruthers-Taylor

Caronne Carruthers-Taylor is a seasoned service design professional currently serving as Principal Service Designer at Service NSW since November 2022, leading the Service Design team to enhance customer and employee experiences through effective stakeholder management. Prior roles include Senior Service Designer at ICOGNITION, where strategic service roadmaps were designed, and at Nutrien Ag, contributing to research and innovation for the agricultural community. Previous experience spans various leadership and design roles at Telstra, University of Technology Sydney, and Westpac Group, focusing on customer experience, human-centered design, and collaborative methodologies. Caronne holds a Bachelor of Arts in Professional Writing from the University of Canberra.