Karin Chiu

Karin Chiu is an accomplished Principal Product Manager at Service NSW, focusing on digital services in the Grants & Rebates portfolio since July 2022. Prior to this role, Karin served as a Senior Digital Product Manager at HSBC, leading the product strategy for the retail banking app. Experience also includes a Product Manager role at Commonwealth Bank, enhancing customer engagement for the CommBank Rewards program, and a Digital Product Owner position at IAG, where efforts were made to refine insurance sales funnels. Karin's background features significant contributions at Qantas across various roles, including Digital Product Owner, where innovative channel automation was developed. Previous positions at Capgemini as a Management Consultant and at Honner as a Senior Account Executive further solidify expertise in digital customer experience, business analysis, and public relations within the financial services sector. Educational qualifications include a degree in Service Design from Academy Xi and a Bachelor of Applied Finance with Bachelor of Economics from Macquarie University.