Yanique Grant

Certifiedconsultant And International Channel Partner For Jamaica And The English Speaking Caribbean at Service Quality Institute

Yanique Grant is a seasoned professional with extensive experience in customer experience development and management. As the Lead Customer Trainer and Coach at Professional Training and Occupational Services Inc. since 2007, Yanique has dedicated efforts to enhance the delivery of exceptional customer experiences for businesses. In addition to serving as Managing Director of Professional Training & Occupational Services Ltd., Yanique is also the host of the Navigating the Customer Experience Podcast, where global entrepreneurs and experts share insights on understanding customer needs. Yanique holds certifications as a Customer Retention Consultant and an International Channel Partner for the Service Quality Institute, further solidifying expertise in service culture development. Formerly, Yanique served as President of the Jamaica Customer Service Association and has experience in customer-facing roles at Air Jamaica. Yanique's academic background includes a Bachelor of Science in Hospitality and Tourism Management from the University of the West Indies/University of Technology.

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Service Quality Institute

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Service Quality Institute is the Global Leader in Helping Organizations Keep Customers, Build Market Share and improve the performance of Your Entire Work Force by developing a Culture of Delivering Superior Customer Service. Competition is tough, price and feature are often easily matched with customers more demanding than ever before. Superior Customer Service is the most cost effective way of growing your business. We help you keep customers, build market share and improve the performance of your entire work force with a superior Customer Service Strategy. ๐€ ๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ข๐ณ๐ž๐ ๐’๐จ๐ฅ๐ฎ๐ญ๐ข๐จ๐ง SQI tailors, personalizes, and customizes programs to any degree your organization needs with no limitations. We work with you to create a program that changes your employeesโ€™ attitudes and behaviors, building morale, teamwork and communication by empowering your employees. ๐„๐ฅ๐ข๐ฆ๐ข๐ง๐š๐ญ๐ž ๐Ÿ–๐ŸŽ% ๐จ๐Ÿ ๐„๐ฆ๐ฉ๐ฅ๐จ๐ฒ๐ž๐ž ๐“๐ซ๐š๐ข๐ง๐ข๐ง๐  ๐“๐ข๐ฆ๐ž Time is the most expensive part of training. Our programs will reduce costs of training while producing more productivity, thus greater profits. ๐„๐ฅ๐ข๐ฆ๐ข๐ง๐š๐ญ๐ž ๐Ÿ—๐Ÿ“% ๐จ๐Ÿ ๐š๐ฅ๐ฅ ๐“๐ซ๐š๐ฏ๐ž๐ฅ ๐„๐ฑ๐ฉ๐ž๐ง๐ฌ๐ž๐ฌ All SQI training is done on site facilitated by our Certified Trainers or your Certified Trainers. Zoom can be used to avoid physical classroom contact. ๐–๐ž ๐‚๐ซ๐ž๐š๐ญ๐ž ๐’๐ž๐ซ๐ฏ๐ข๐œ๐ž ๐‚๐ฎ๐ฅ๐ญ๐ฎ๐ซ๐ž๐ฌ ๐…๐จ๐ซ ๐‚๐จ๐ฆ๐ฉ๐š๐ง๐ข๐ž๐ฌ The Service Quality Institute has the largest collection of Customer Service Programs and Products in the world. With our proven system, businesses are able to introduce a new program every four to six months helping you create a culture change, and sustain your businessโ€™s commitment to Customer Service excellence. Your employees will benefit from the convenience of our Online Learning Programs, For more information on Improving Your Customer Service contact us directly : by Phone ๐Ÿ—๐Ÿ“๐Ÿ-๐Ÿ–๐Ÿ–๐Ÿ’-๐Ÿ‘๐Ÿ‘๐Ÿ๐Ÿ or eMail ๐ฃ๐จ๐ก๐ง@๐ฌ๐ž๐ซ๐ฏ๐ข๐œ๐ž๐ช๐ฎ๐š๐ฅ๐ข๐ญ๐ฒ.๐œ๐จ๐ฆ


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United States

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11-50

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