Yanique Grant

Yanique Grant is a seasoned professional with extensive experience in customer experience development and management. As the Lead Customer Trainer and Coach at Professional Training and Occupational Services Inc. since 2007, Yanique has dedicated efforts to enhance the delivery of exceptional customer experiences for businesses. In addition to serving as Managing Director of Professional Training & Occupational Services Ltd., Yanique is also the host of the Navigating the Customer Experience Podcast, where global entrepreneurs and experts share insights on understanding customer needs. Yanique holds certifications as a Customer Retention Consultant and an International Channel Partner for the Service Quality Institute, further solidifying expertise in service culture development. Formerly, Yanique served as President of the Jamaica Customer Service Association and has experience in customer-facing roles at Air Jamaica. Yanique's academic background includes a Bachelor of Science in Hospitality and Tourism Management from the University of the West Indies/University of Technology.