Akhila Rajan

Akhila Rajan has a diverse work experience with various companies. Akhila started their career in 2011 as a Sales Promoter for NIVEA Polska, where they met sales targets by selling beauty products in bulk. In 2014, they joined Emirates as a Customer Service Representative, providing support to airline and airport customers. Akhila then became a Senior Customer Service Representative, responsible for assisting premium passengers and handling communication with non-English/Hindi speaking passengers. Akhila worked at Emirates until 2020. In 2020, they briefly worked as an Event Coordinator for NEWH, The Hospitality Network, where they managed a stakeholder conference and supported suppliers. In 2021, Akhila worked as a Floor Supervisor at Emaar, ensuring adherence to safety protocols and providing exceptional service. Akhila is currently working as a Customer Operations Officer at ServiceMarket, where they establish and monitors customer service standards, trains and motivates team members, and evaluates customer service trends for enhancement.

Akhila Rajan earned a Bachelor's degree in Aviation/Airway Management and Operations from Emirates Aviation University. In addition to their degree, they have obtained various certifications in customer service and communication strategies from LinkedIn. Their certifications include "Customer Service: Call Control Strategies," "Communication Foundations," "Creating Positive Conversations with Challenging Customers," "Customer Service Foundations," "De-Escalating Intense Situations," and "Effective Listening." The certifications were obtained between January 2021 and March 2022.