Débora Madeira

Débora Madeira has a diverse work experience spanning multiple industries. Their most recent role is as a Remote Customer Support Hero & Customer Success Manager at Shaman BV, where they provide support and handles queries and bugs for users. Débora also serves as a Customer Success Manager for Novartis Germany, optimizing tool usage. Prior to this, Débora worked as a Remote Support Supervisor and Agent at SDZ Support Technologies and Services Limited. Débora has also held positions such as General Manager at We Dare to Event, Managing Partner at Quiosque do Parque Bensaúde, Operations Manager at ClickSummit, and Project Coordinator at Forum d'Ideias, PCO & DMC. Additionally, Débora has experience as a Health Travel Insurance - Medical Assistance and Repatriation Agent at MAPFRE ASISTENCIA, Events Manager at smallWORLD Experience, Hotel Manager at Douro Azul, SGPS, and Assistant Operations Manager at HF Hotéis Fénix. Throughout their career, Débora has demonstrated their ability to provide high-quality customer service, optimize operations, and ensure customer satisfaction.

Débora Madeira received a postgraduate degree in Image, Protocol, and Events Management from the Instituto Superior de Línguas e Administração de Lisboa - ISLA, from 2009 to 2010. Prior to that, they obtained a bachelor's degree in Hotel Management from Instituto Politécnico da Guarda, from 2004 to 2007. There is no information available about their education at Universidade do Algarve. Additionally, Débora has obtained several certifications including Confluence Fundamentals Badge from Atlassian in May 2022, Approved Email Business Certification v2 from Veeva Systems in May 2023, Approved Email Technical Certification v2 from Veeva Systems in May 2023, CLM Technical Certification v2 from Veeva Systems in May 2023, Vault PromoMats Review and Approval Certification from Veeva Systems in May 2023, CLM Business Certification v3 from Veeva Systems in April 2023, Engage Meeting Business Certification v2 from Veeva Systems in June 2022, Approved Email Business Certification from Veeva Systems in May 2022, and CLM Business Certification v2 from Veeva Systems in May 2022.