Tamika Michel

Tamika Michel has a diverse work experience background. Tamika started their most recent position as a Senior Customer Service Representative at Maisonette in 2022. Previously, they worked at Capsule from 2019 to 2022, where they held multiple roles including Fulfilment Logistic Trainer and Senior Delivery Experience Associate. In their role at Capsule, they acted as a liaison between departments, implemented workflows and procedures to improve client relations, and created training guides for new hires. Before that, Tamika worked at State Farm as a Customer Service Team Lead from 2015 to 2019. In this role, they focused on resolving customer issues, repairing trust, and ensuring a positive customer experience. Tamika also has prior experience working at the NYC Department of Education as a Call Center Representative Lead/Trainer. In this position, they created training guides, provided support for IEP and Special Needs Reports, and conducted quality insurance.

Tamika Michel attended Abraham Lincoln HS from 2007 to 2010 and obtained their High School Diploma. Tamika then pursued further education at Hunter College from 2017 to 2020, where they earned a Bachelor of Business Administration - BBA degree in Business Administration and Management, General.