Nina Hoeberichts

Nina Hoeberichts is a CX Specialist at Sherpany. Nina has over two years of experience as a customer experience designer and UX researcher. Nina has worked with companies such as Reed Business Information and Nextens, helping improve the customer's experience with the company & brand across all customer touchpoints.

Nina is responsible for running creative workshops and brainstorm sessions to gather requirements with internal stakeholders and/or end-users. Nina is also responsible for running user research and usability testing to validate designs and update designs based on customer feedback.

In addition, Nina is in charge of strategic customer & user experience projects such as Customer Journey Mapping. Nina also creates low-fidelity sketches and wireflows to demonstrate how users could interact with products.

Nina Hoeberichts has a Master's degree in Marketing Management from the Rotterdam School of Management, Erasmus University. Nina also has a Bachelor of Science in International Business Economics (IBEB) from Erasmus University Rotterdam. Nina has a certification from IDEO U in Storytelling for Influence and a certification from edX in edX Verified Certificate for Behavioural Economics in Action. Nina also has a certification from IDEO U in Human-Centered Service Design and a certification from The Interaction Design Foundation in UX Management: Strategy and Tactics.

They are on a team with Marcus Folger - Sales Team Lead, Luciana - Sales Executive, and Adriana Adamo - Sales Executive, Gladiatori, Italy. Their manager is Roman Buehler, Co-Founder & Sales Lead.