Sales Support - Ballsbridge & Sandymount

Sherry FitzGerald have an opportunity for a Sales Support to join our Ballsbridge and Sandymount teams. 

We operate within a busy and dynamic environment delivering a service of excellence. The successful candidate will be capable of working on their own initiative, be a proactive team member with excellent communication and organisational skills.

The responsibilities & skill set required for the role of Sales Support are listed below:

Role & Responsibilities:

• Provide excellent customer service at all times and represent the Sherry Fitz Way in all dealings.
• Responsible for providing sales support and assistance to the overall branch to ensure the efficient and smooth running of the day to day business and requirements.
• Support in dealing with incoming phone & email queries relating to the branch such as arranging viewings, surveys, buyer calls, call backs, and financial services appointments etc.
• Always ensure all enquiries are accurately recorded and up to date on AC/RPS.
• Liaise with Branch Operations & relevant team members within the branch network to ensure they have up to date & relevant information for all property files.
• Cover and support Branch Operations duties across other branches as required particularly during holiday periods.
• Work flexibly between branches by assisting with viewings and any other sales support as required. This support will be monitored and managed by the Regional Director.
• Complete floor plans, measure ups and brochure writing in conjunction with the sales team.
• Be an effective team member of the branch team by contributing to support the branch to achieve their various sales targets.
• Identification of cross referrals to SFG Financial Services & Lettings on a monthly/quarterly basis.
• Assist with any branch projects as required.
• Abide by the PSRA guidelines.
• To adhere to all company policies.

Knowledge & understanding of the following branch processes:

• Response times and actions to be taken in relation to E.g. Transfers, return deposits, pre- paid advertising.

• Understand the process for inputting all charges relating to a property onAC/RPS e. photographer, advertising, brochure, boards etc.

• Support with the preparation of MA kits.

• Understand the process for preparing/Setup of MA pitches via the Digital MA Kit and myVals .

• Process viewings from mySherryFitz, other portals, email and phone according to the prevailing criteria and ensure that all details are recorded in AC/ RPS.

• Support with the boards process.

• Understand the process for preparing & distributing market share reports.

• Understand the process for advertising and ordering photos from Mediapro.

• Be familiar with the process for updating all window displays & mood media screens.

• Be familiar with the process for preparing newspaper advertising in AC/RPS.

• Support Negotiators and Part time viewers in all preparations for Saturday viewings.

The successful candidate will have:

• A minimum 2 years' experience working in a sales environment.
• An ability to work on own initiative and to deadlines essential.
• Strong communication, customer service and organisational skills.
• A full clean driving licence and access to a car.

Sherry FitzGerald is an equal-opportunity employer. All job applicants are considered solely on their ability to do the job and selection criteria will firmly reflect the needs of the job.