Thomas W. Griffin II

Thomas W. Griffin II is an accomplished professional with extensive experience in operations and workforce management across various organizations. Currently serving as the Manager of Advanced Support at Shift4 since November 2021, Thomas previously held roles such as Workforce Management Analyst and Business Process Outsourcing Manager at Windham Professionals Inc. Thomas's career includes significant leadership positions at TTEC, where responsibilities involved managing large teams, ensuring contractual compliance, and driving performance improvement for major clients. With a solid foundation in operational success, financial forecasting, and strategic development acquired during tenures at C3/CustomerContactChannels, Inc. and Sitel, Thomas effectively fosters team growth and operational efficiency. Educational background includes a high school diploma from Western High School, earned between 1985 and 1989.