Feradhia Astarisa S.

Feradhia Astarisa S. has extensive experience in account management and customer service roles. Feradhia Astarisa currently works as a Senior Account Manager Lead for Corporate & Enabler at Shipper, overseeing the assignment of Account Managers, training them on tools and SLAs, and ensuring quality standards are met. Prior to this, Feradhia Astarisa was the Call Center, Complaint, and Claim Lead at PT. Lima Duapuluh Nusatara Ekspress (J&T Express), where Feradhia Astarisa significantly decreased dissatisfied customers and optimized customer success practices. Feradhia Astarisa also has experience in human resources and marketing intern roles at IBM and PASIFIK SATELIT NUSANTARA. Feradhia is currently pursuing a Master's degree in Operations Management at PPM School Of Management.