Sr. Director, Strategic Partnerships

​Here at Shippo, we are the shipping layer of the internet and we consider ourselves to be one of the core building blocks of e-commerce. Our mission is to make merchants successful through world class shipping. With our products and solutions, we level the playing field by providing our customers with best-in-class solutions that otherwise wouldn’t be available to them. Through Shippo, e-commerce businesses, marketplaces, platforms and a variety of logistics infrastructure providers are able to connect to shipping carriers around the world from one API and dashboard. We provide our customers with the most competitive shipping rates, print labels, automated international documents, shipment tracking, facilitate the returns process and more.

How we'll ​​deliver success: We’re growing and looking to add a Senior Director of Strategic Partnerships to the GTM team at Shippo. You will own and lead some of our most valuable and strategic partnerships, in which you will lead all executive-level partner management, manage complex programs, establish and run partnership governance, and develop new initiatives to achieve shared goals and revenue objectives. You will play a pivotal role in expanding the company's network, enhancing its offerings, and driving revenue growth through collaborative initiatives. This position requires exceptional leadership, communication, and negotiation skills, as well as a strategic mindset to identify and capitalize on partnership opportunities.

Shipping and handling responsibilities:

Partnership Management:

• Serve as the primary point of contact for existing partners, fostering strong relationships and ensuring mutual success.
• Develop and implement strategies to maximize the value of partnerships, including joint tech roadmap, co-marketing opportunities where feasible.
• Monitor partnership performance, track key metrics, and identify areas for improvement or expansion.
• Develop partnership & product strategies to negotiate favorable commercials and business terms on renewals/ new agreements.
• Provide excellent partner service, research, and market analysis to resolve technical, operational and financial challenges with partners and liaise with Carriers to solve partner’s business problems. 
• Analyze performance and present findings to clients, highlighting opportunities or introducing incremental programs.
• Contribute data-driven insights to support recommendations and ensure internal tracking pipelines are current.

Cross-functional Collaboration:

• Work closely with internal teams, including product, engineering, marketing and legal, to align partnership activities with broader business objectives.
• Facilitate communication and collaboration between internal stakeholders and external partners to ensure seamless execution of partnership strategies.
• Provide guidance and support to cross-functional teams involved in partnership-related initiatives.

Leadership and Team Development:

• Build and lead a high-performing partnerships team, providing mentorship, guidance, and professional development opportunities.
• Foster a collaborative and inclusive work environment that encourages creativity, innovation, and continuous improvement.

Partnership Strategy:

• Develop comprehensive partnership strategies with Tier 1, e-commerce partners using excellent business judgment and planning.
• Engage with partners to understand opportunities for operational improvement, and liaise with our product team to bring those improvements to life.
• Collaborate with senior management to define partnership objectives aligned with overall business goals.
• Develop comprehensive partnership strategies to drive business growth and enhance the company's market position.

Risk Management and Compliance:

• Evaluate potential risks associated with partnerships and develop strategies to mitigate them.
• Ensure compliance with legal and regulatory requirements, including contract negotiation, data privacy, and other compliance risks.

Do you tick the boxes?

• 12+ years of work experience in strategic partnerships, account management, or business development in e-commerce platforms or fulfillment /software/SaaS industry.
• Experience hiring, managing, and retaining a highly functional partner management team.
• Experience working with cross-functional stakeholders through account management, product management, program management and business development engagements.
• You possess strong relationship-building skills and are apt to see mutually beneficial opportunities with partners in order to best represent our users, products, and programs.
• You are technically oriented and understand APIs.
• You are entrepreneurial and have a strong ownership mindset.
• Bachelor's degree or equivalent practical experience.

What's in the Shippo package?

• Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents). Pets coverage is also available!
• Take-as-much-as-you-need vacation policy & flexible work hours
• One week-long company wide shutdown
• 3 Volunteer Days Off (VTOs)
• WFH stipend to set up your home office
• Charity donation match up to $100
• Dedicated programs, coaching, tools, and resources for your professional and career growth
• Fun team meetups through our Shippos everywhere program that includes regular team and company off-sites throughout the year as well as gatherings with your local Shippos