Senior Logistics Coordinator

About Veho

Veho is the post-purchase experience company that unlocks the potential of everyday consumers and brands to fully participate in e-commerce. Building an entirely new end-to-end logistics infrastructure, powered by the latest technology and designed for the modern era of shopping, Veho is reinventing shipping, and all parts of the post-purchase experience as we know it. By removing the pain from delivery and returns, Veho is creating powerful opportunities for brands to engage and build deep loyalty with their customers like never before.

About the Role: Overnight Role

The Sr Logistics Coordinator is responsible for executing day-to-day support of Veho-managed logistics operations; communicating relevant information to internal and external stakeholders, auditing broker invoices, acting as an escalation point of contact when troubleshooting issues, and ensuring Veho’s stellar on-time delivery performance is maintained. This individual will also play a key role in maintaining weekly load and rate data integrity and identifying and proactively resolving discrepancies.

Responsibilities:

• 60% or greater of your time will still be spent in live ops assisting the Coordinators and Dispatchers.

  • Support the day-to-day logistics operations

    • Book, schedule, track, troubleshoot delays, recover failures, etc

  • Work with Client Ops to resolve mis-sorts

• The other 40% of your time will be spent doing the following: 

  • Assist with implementing new or updated processes with logistics team
  • Operate as the escalation point of contact for Logistics Coordinators and Dispatchers in live ops
  • Ensure all updated charges are entered into the Truck Schedule with appropriate notes
  • Assist Logistics Manager and Logistics Analyst with day-to-day reporting to maintain company’s OTP
  • Communicates with internal and external contacts to confirm shipment information, request paperwork, and necessary approvals/authorizations
  • Track logistics trends and use the information to recommend changes
  • Willing to take thoughtful risks, make a decision based in ambiguity, and continuously learn from situational outcomes
  • Take Ownership - quickly adapt to changing situations and offer/implement solutions to drive the business forward with minimal supervision
  • Is able to communicate with a wide range of audiences
  • Other duties and projects, as assigned

Required Qualifications

• 2+ years logistics experience
• Detail-oriented
• Excellent written and verbal communicator
• Problem-Solver, creative thinker
• Multi-tasker
• Collaborative and adaptable
• Leadership skills
• Team player

Preferred Qualifications

• Experience in a fast-paced freight brokerage environment
• Experience using MS Teams or Slack

Veho is a growth company that looks for team members to grow with it. Veho offers a generous ownership package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Veho employee shares one galvanizing mission:  to revolutionize the world of package delivery by creating exceptional experiences for customers and drivers.  We are deeply value-driven (Team Up, Drive Impact, Take Ownership, Solve Bigger, Obsess Over Experience, Make Today Count) and care tremendously about investing in people.  We are committed to creating a diverse team and an environment that provides everyone with the opportunity to do the work of their lifetime. Veho is unable to provide sponsorship at this time. 

Veho is committed to nurturing, cultivating and preserving a diverse and inclusive work environment. Empathy and respect for each other is core to our values and a central part of working here every day. The diversity of our employees, drivers and applicants is welcomed and encouraged.

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