Lou Pampinella

Lou Pampinella has a varied and extensive work experience spanning over several years. Lou worked as the Director of Technical Support at Silver Peak, where they led the global support team and managed Technical Support Engineers in multiple regions. Before that, they served as the Service Delivery Manager for Product Support at Qlik. At MetLife, they held the position of Director of Global Technology and IT Service Operations, overseeing various support teams and managing key initiatives. Lou also worked as the Senior Manager of Global Customer Support at Citrix Systems, where they were responsible for all aspects of support for ShareFile/SaaS division. Prior to that, they worked at NetApp as the Senior Manager of Global Customer Support Operations, where they managed a large support center and achieved high customer satisfaction ratings. Lou also held various roles at NetApp, starting as a Technical Support Engineer and progressing to an Escalations Engineer and Technical Support Manager. Lou began their career at Hermetic Aircraft International Corp, where they served as the Systems Manager, Administrator, and Programmer, taking care of corporate information systems administration and custom programming.

Lou Pampinella attended Dowling College from 1985 to 1987, where they earned a Bachelor of Science degree in Computer Science. Prior to that, they briefly attended Stony Brook University in 1984 for computer science. Lou also obtained several certifications throughout their career, including ITIL Foundations Certification from Wake Technical Community College in 2016, and Certified Support Manager certifications from both Service Strategies and the Service and Support Professionals Association (SSPA) in 2004. Lou also holds a certification as a Support Professional Instructor from Service Strategies in 2006.