Jonathan Paiva

Jonathan Paiva has a diverse work experience spanning different industries. Jonathan started their career in 2013 as an Assistente de Sac at Grupo Contax. From 2015 to 2017, they worked as an Estagiário de Customer Experience at UNIP. In 2017, they joined Meireles e Freitas Cobrança Digital as an Assistente de Cobrança, where they focused on debt recovery and personalized customer service. In 2019, they worked as a Social Media Designer at Universidade Federal do Ceará. In 2021, they joined Central de Relacionamento com Clientes - CRC as an Especialista Televendas, where they specialized in sales and customer assistance. In 2021, they also worked at Alldesk as an Estagiário de Marketing, assisting in strategic and operational activities related to Inbound Sales. In 2022, they joined Flash Expense as a Customer Success Analyst, and later in 2023, they transitioned to the role of a CX Analyst at Pier Seguradora.

Jonathan Paiva's education history includes completing a Curso Superior de Tecnologia (CST) in Marketing from Centro Universitário Internacional UNINTER from 2022 to 2024. Prior to that, they pursued Sistemas e Mídias Digitais at the Federal University of Ceara from 2018 to 2023, although the degree name is not specified.

In addition to their formal education, Jonathan has acquired several certifications. In May 2023, they obtained a certification in Comunicação e Oratória from Escola Conquer. Jonathan also obtained certifications in Introdução ao Customer Experience from CS Academy in February 2022, Inbound Marketing from Rock Content in January 2022, and Introdução ao Customer Success from CS Academy in January 2022. Jonathan's earliest certification is in Copywriting, which they obtained from Rock Content in March 2021.