Deborah A. Bearden

Deborah A. Bearden is an experienced professional in customer experience management and performance management, currently serving as the Enterprise Customer Experience Manager at Simmons Bank since September 2021. In this role, Deborah manages the voice of the customer program, focusing on data collection, analysis, and strategic recommendations for customer experience improvements. Prior to Simmons Bank, Deborah held the position of Director of Performance Management at Primeritus Financial Services, where responsibilities included quality assurance reviews and compliance assessments. Furthermore, Deborah spent 17 years at SunTrust as VP of Performance Management and Voice of the Customer Consultant, where management of the Voice of the Customer program contributed to exceeding overall satisfaction goals. Deborah began her career at Cummins Inc. in customer assistance, enhancing client relations and training. Deborah holds an Associate's degree in Business/Commerce from Volunteer State Community College.