Employee Experience Coordinator

Infomedia & the Role 

Infomedia is a leading global provider of SaaS solutions to the parts and service sector of the automotive industry. Headquartered in Australia, Infomedia has been at the forefront of aftersales system innovation for more than 28 years. Supplying online parts selling systems, sophisticated service selling systems, a range of publications, as well as data analysis and information research for automotive and lubricant industries. 

Our software solutions are used each business day by over 220,000 dealership personnel, produced in more than 35 languages and at work in 186 countries. Their powerful search functions and intuitive, user-friendly interface helps boost efficiency, profitability and customer retention for OE Parts and Service Departments.

Job Summary 

What You’ll Do 

• Oversee the daily operations of the office, ensuring a clean, organized, and well-stocked environment. 
• Act as the “first face” of the company, greeting and assisting guests, clients, and employees. 
• Serve as the main point of contact for office-related inquiries and issues. 
• Organize a variety of events and activities, including catered monthly Town Halls. 
• Develop creative solutions to enhance employee satisfaction and well-being. 
• Manage office supplies, equipment, and vendor relationships. 
• Assist the HR team with various aspects of the employment process, including recruitment and onboarding of new staff members.  
• Research DEI strategies to foster a positive and inclusive workplace culture. 
• Gather and analyze employee feedback to identify areas for improvement. 
• Collaborate with various departments to assist with ad hoc projects and other duties as needed. 
• Build relationships with employees of all levels while maintaining a high degree of professionalism.  
• Manage packages, deliveries, and inbound/outbound US mail to ensure efficiency and responsiveness. 
• Track and maintain office budgets, meeting regularly with stakeholders to allow for proper forecasting. 
• Stay updated on industry trends and best practices related to employee experience and engagement. 

What You’ll Bring 

• 2-4 years of experience in office management, HR, or a related role. 
• Experience in a start-up or tech environment is a plus.  
• Strong organizational and multitasking skills with attention to detail. 
• Excellent communication and interpersonal skills. 
• Ability to work independently and as part of a team. 
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and HR software. 
• High level of discretion and confidentiality. 
• Creative problem-solving skills and a proactive approach to tasks. 
• Positive attitude and a passion for creating a supportive and engaging work environment. 

Why Choose Us 

As a global leader in our industry, we develop innovatively crafted, data driven cloud software solutions for some of the best and most well-known automotive brands worldwide. The day to day varied work coupled with our relaxed, informal, yet high performing environment are the key things that make our team happy. 

Culture and Benefits 

We take our team members and service very seriously. We live by our core values of: Accelerating Performance, Driving Innovation & Service, Navigating Global, Steering Locals and Having Fun in the Fast Lane. We work hard but we play hard too. We offer a robust benefits package including paid parental leave, flexible working arrangements, health perks, growth and career development and recognition. 

About Infomedia 

Infomedia offers its Microcat® EPC, Superservice™ Quoting software, Data & Analytics, and various Data Services as ‘turn-key’ solutions to our OEM customers and their dealership networks. 

• 30 years industry experience 
• Established global operations throughout 186 countries in 34 languages 
• Our software is used by over 220,000 automotive industry professionals around the world