Inside Sales (bilingual, French)

Infomedia & the Role

Infomedia is a leading global provider of SaaS solutions to the parts and service sector of the automotive industry. Headquartered in Australia, Infomedia has been at the forefront of aftersales system innovation for more than 28 years. Supplying online parts selling systems, sophisticated service selling systems, a range of publications, as well as data analysis and information research for automotive and lubricant industries.

Our software solutions are used each business day by over 220,000 dealership personnel, produced in more than 35 languages and at work in 186 countries. Their powerful search functions and intuitive, user-friendly interface helps boost efficiency, profitability and customer retention for OE Parts and Service Departments.

Expectations of the Role

This is an exciting opportunity to join a business that has its sights firmly set on growth. The French-speaking inside sales rep develops, maintains, and interacts primarily utilizing the phone and other forms of electronic communication to a broad scope of new and existing customers within dealership markets to increase sales of products and/or services. Develops sales strategies designed to highlight the features and benefits of the products to achieve increased profits and reach sales objectives.

What You’ll Do 

• Assume the role as a product expert in Infomedia Solutions, including APB and Microcat solutions as well as other products as a need arises 
• Identifies revenue opportunities within customers business through communications, programs and other activities as needed 
• Prospects, qualifies, and generates sales within the company’s established customer base as well as establishing new relationships with new customers 
• Telephones prospects to identify appropriate contacts, qualify and drive leads through the sales pipeline 
• Works closely with varies internal departments to ensure customer satisfaction 
• Consistently records all communication accurately in company database NetSuite 
• Engages in technical discussions with potential clients through demonstrations and presentations 
• Remains knowledgeable and up to date on changes and developments in the product and services of Infomedia 
• Keeps management informed of all activity, including timely preparation of reports 
• Coordinates programs to customer requirements, and close contracts for defined programs 
• Collaborate with marketing, customer support, product management and account management to facilitate new programs, messages, campaigns, and offerings 
• Ensure handoffs to customer support and account management are successful, and drive customer’s satisfaction 
• Ensure reporting and communications is frequent and collaborative 
• Other sales related duties as needed from the team 
   

What You’ll Bring 

• College degree or equivalent experience (3+ years telephone sales experience/software sales) 
• Written and oral fluency in both French and English
• Highly energetic, motivated, and self-directed 
• Excellent interpersonal and teamwork skills with ability to communicate in a clear and concise manner verbally and in written form 
• Sales and/or Customer Service experience in Automotive industry preferred 
• Proven ability to assess technical issues such as network connectivity and PC hardware set-up 
• Demonstrated proficiency in the use of personal computers, mobile devices, and Microsoft Office

Why Choose Us

As a global leader in our industry, we develop innovatively crafted, data driven cloud software solutions for some of the best and most well-known automotive brands worldwide. The day to day varied work coupled with our relaxed, informal, yet high performing environment are the key things that make our team happy.

Culture and Benefits

We take our team members and service very seriously. We live by our core values of: Accelerating Performance, Driving Innovation & Service, Navigating Global, Steering Locals and Having Fun in the Fast Lane. We work hard but we play hard too. We offer a robust benefits package including paid parental leave, flexible working arrangements, health perks, growth and career development and recognition.

About Infomedia

Infomedia offers its Microcat® EPC, Superservice™ Quoting software, Data & Analytics, and various Data Services as ‘turn-key’ solutions to our OEM customers and their dealership networks.

• 30 years industry experience
• Established global operations throughout 186 countries in 34 languages
• Our software is used by over 220,000 automotive industry professionals around the world