Monika Sansoa

Monika Sansoa is an experienced professional with a strong background in product management and operations within the technology sector. Currently serving as a Product Owner at SITA since February 2016, Monika manages multiple products and services while overseeing backlogs for two PEI teams. Previous roles at SITA included Shift Manager of the Command Center and Support Team Lead, where Monika led teams, managed operations, and ensured effective incident management. Monika's career also includes positions at ACN as a Technical Support Specialist and Ericsson as a Technical Support Coordinator. Monika holds a Bachelor's Degree in Electrical Engineering from McGill University and has extensive experience in customer service and team leadership, starting with roles at Future Shop.