Matt Foley

Customer Support Team Lead at SiteCompli

Matt Foley has worked in a variety of roles since 2007. Matt began their career as a Sales Agent for Prudential Douglas Elliman in 2007, where they gained negotiation, market research, networking, and client analysis skills in a fast-paced environment. In 2012, they moved to Suitsupply as an Assistant Manager to Operations and Stock, where they were responsible for orientation, training, scheduling, and delegating tasks to small teams of employees. Matt then worked as a Keyholder/Men's Specialist for Vince in 2013, where they provided operational support to the Store Manager and assisted staff with sales assistance and clienteling/customer service. In 2014, they became a Store Manager for Beau, where they were responsible for the inputting and tracking of client payments in financial software, and submitting all information to management team. In 2016, they joined Uber as an Onboarding & Support Representative, where they addressed driving partner inquiries in a timely and accurate fashion, troubleshooting issues, and resolving complaints. In 2017, they moved to Litify as a Customer Support Analyst, where they worked with clients to resolve over 1800 support cases from the first contact to close with an average support case response time of within the first five minutes of case arrival. Finally, in 2018, they joined SiteCompli\u00ae as a Customer Support Team Lead, where they used the company's Compliance Automation Technology to monitor government data, manage business licenses, violations, complaints and fines, and provide a workflow and analytics platform.

Matt Foley attended the High School of Art and Design from 2002 to 2006, where they earned a Diploma in Animation. Matt then attended Borough of Manhattan Community College from 2014 to 2017. In April 2018, Matt obtained a Salesforce Admin certification from Salesforce.

Links

Previous companies

Litify logo

Org chart

Sign up to view 0 direct reports

Get started