Kelly Overington

Kelly Overington is an experienced customer service professional with a diverse background in managing customer support, onboarding, and teaching. Currently serving as the Customer Service Manager at Sketch & Etch since February 2023, Kelly previously held the position of Customer Service and Scheduling Manager at OMNI Security Inc., where real-time customer support and technician scheduling were key responsibilities. Prior roles include Onboarding Specialist and Business Development Representative at Time Doctor, and an English as a Second Language Teacher at PalFish, demonstrating a commitment to education and student engagement. Kelly's earlier experience includes serving as a Customer Service Representative at Kuoni, where guest relations were a priority, and as a Cambridge English Exams Invigilator, ensuring the integrity of examinations. Educational achievements include various training from Dale Carnegie Training and HubSpot Academy, along with a 120-hour TEFL certification, enhancing skill sets in sales and customer engagement.