Thomas Atkins has a background in a variety of roles related to customer service, broadcasting, and journalism. In their current role as Service Desk Operations Manager at Sun Life, Thomas is responsible for overseeing the service desk operations for multiple departments. With experience in training, coaching, and managing service desk teams, Thomas has been recognized for their organizational skills and dedication to improving processes. Thomas has also worked in roles in customer care, broadcasting, and journalism, showcasing their diverse skill set and experience in different industries. Additionally, Thomas holds a degree in Journalism & Photography from Waterford College of Further Education.
December, 2019 - present