Kristin Sousa

Kristin Sousa's work experience includes various roles in customer care and development. Kristin is currently working as a Customer Success Lead at Slido since June 2021. Prior to this, Kristin worked at letgo as a Team Leader in Customer Care from November 2015 to April 2021, and as a Content Management Specialist from April 2015 to November 2015. Kristin also gained experience in development and writing at Exploration Station, Woods Hole Oceanographic Institution, and Heritage Museums & Gardens from 2001 to 2009. Earlier in their career, Kristin worked as an English teacher at Exeter High School from 1996 to 2001.

Kristin Sousa earned a Bachelor of Arts degree in English/Greco-Roman Culture from the University of New Hampshire from 1987 to 1991. Kristin then pursued a Master's degree in English Teaching at Franklin Pierce University from 1991 to 1993. In addition to their formal education, Kristin Sousa obtained additional certifications, including completing the Co-Active Coaching Fundamentals Accredited Coaching Course at the Co-Active Training Institute (year unspecified) and the UX Strategy and Fundamentals course at Udemy in 2021.