John Fronius

John Fronius has had significant work experience in various leadership roles in customer support and services. John started their career at WOKR-TV as a Broadcast Engineer, where they were responsible for technical and logistical aspects of live broadcasts. John then worked as a Customer Support Consultant at Harris Corporation before joining Context Corporation as a Technical Support Specialist and later as a Technical Support Manager, where they managed software support delivery and worked with field teams to meet customer needs.

John's career progressed as they joined Mentor Graphics Corporation, where they held multiple roles including Customer Support Manager, Business Development Manager, Director of Worldwide Education Services, Director of Knowledge Products Division, and Director of Support Knowledge Systems. John played a key role in integration efforts during mergers and acquisitions, developed business models, and improved product quality and support costs. John also contributed to the company's education services business growth and profitability.

John then joined Vertical Reach Solutions, LLC as an owner, providing consulting services to improve knowledge management, customer support operations, and other areas for client companies. John later joined Ensequence as the Director of Services & Support, where they were responsible for post-sales customer support and professional services engagements.

After that, John worked at Yahoo! as the Director of Globalization, where they developed and implemented global content management strategies and support models based on value and cost. John also served as the Director of Global Knowledge Management, leading content development and KCS program.

John's next role was at Sage, where they served as the VP of Customer Experience for Communities, Learning & Knowledge, and later as the Acting SVP of Support & Services, North America. John focused on customer experience improvements and support operations within the company before they joined Smarsh as the SVP of Client Services. In their current role, John is responsible for customer-facing teams and operations, ensuring client success, and building trust and transparency.

Overall, John Fronius has a strong background in customer support and services, with expertise in leadership, knowledge management, content development, and building customer relationships.

John Fronius has a Bachelor of Science in Electrical Technology from Rochester Institute of Technology. John also holds a Master of Business Administration with a focus on General Management and Leadership from George Fox University. In addition, they attended the AEA/Stanford Executive Institute program at Stanford University and obtained an Associate of Applied Science in Electrical/Industrial Technology from the State University of New York - Alfred.