Daniel Heathcote

Daniel Heathcote is a seasoned Senior Major Incident Manager at Smart DCC, where responsibilities include coordinating the Government's smart metering rollout, overseeing incident management processes, and serving as the primary contact for Major Incidents. Previously, Daniel served as Senior Incident Manager for the Ministry of Justice at Vodafone UK, leading a team of Incident Managers and restoring services for enterprise customers while implementing ITIL frameworks. Daniel's earlier experience includes a position as 24 Hour Incident Manager at TalkTalk Technology, where major incident management and communication skills were key. Daniel began a career in the technology sector as an Order Receipt Clerk at TalkTalk Technology, focusing on order verification and sales coordination. Education was completed at Irlam Cadishead Community High School from 1997 to 2002.