Connor Lafata

Connor Lafata has a diverse work experience spanning several companies and roles. Connor started their career as a Pro Shop Service Attendant at Beverly Golf and Tennis in 2011, where they focused on maintaining the appearance and functionality of various areas and providing exceptional customer service to golfers. In 2012, they worked as an Office Supplies Associate at Staples for a brief period.

Connor's career took a technological turn when they joined Apple in 2012. Connor started as a Specialist and later became a Technical Specialist, where they leveraged their knowledge and passion for Apple products to provide exceptional customer service and troubleshoot issues. Connor then transitioned to the role of Genius, where they continued to use their problem-solving skills to quickly resolve technical problems and provide insightful advice to Apple customers. Connor also gained hands-on experience in troubleshooting and repairing Mac products.

In 2016, Connor joined Beverly Public Schools as a Certified Technician. In this role, they provided friendly support, diagnosed and repaired MacBooks for students and teachers, managed deployment and setup of new MacBooks, and handled maintenance and management of software programs and network technologies. Connor's dedication to customer service and technical expertise made him an asset to the school district.

Most recently, in 2019, Connor returned to Apple as a Genius. Connor once again utilized their people skills and problem-solving abilities to ensure swift resolutions to technical problems and provide friendly technical support to Apple customers. Connor also performed hands-on troubleshooting and repair of Mac products.

Currently, Connor is working at SmartLabs as a Network Operations Technician, starting in 2022. Specific details about their role in this position are not provided.

Overall, Connor Lafata's work experience showcases their strong customer service skills, technical proficiency with Mac products, and ability to diagnose and resolve technical issues efficiently.

Connor Lafata attended Centennial High School from 2009 to 2010, followed by Beverly High School from 2010 to 2013. Connor then pursued a Bachelor of Science degree in Business Administration, with a focus on Operations and Decision Sciences, at Salem State University from 2013 to 2021. In addition, they obtained certification as an Apple Certified Macintosh Technician from Prometric Inc. in October 2012.