Lauren O'Gorman

Lauren O'Gorman serves as the Senior Director of Customer Excellence Global Shared Services at Smartsheet, where leadership of a diverse team of 45 professionals focuses on programs, projects, enablement, and operations. O'Gorman has a proven track record of restructuring and enhancing teams across various roles in customer success, driving improvements in net retention and customer satisfaction. O'Gorman's earlier experience includes strategic planning and enablement roles at PitchBook Data and King County, as well as customer engagement positions at Nordstrom. O'Gorman holds a Bachelor of Arts degree in Political Science from the University of Washington.