Beth Melin

Customer Support Manager at SMG

Beth Melin has a diverse work experience spanning various roles and industries. Beth started their career in 2004 as an Assistant Language Teacher for the Japan Exchange and Teaching Program. In 2006, they joined AMC Theatres as a Coordinator, where they managed guest communications, analyzed technical data, and created training materials. Later, they were promoted to the role of Senior Coordinator, Operations, where they acted as a subject matter expert on systems and collaborated with internal and external stakeholders to improve company processes and policies.

Since 2014, Beth has been working at SMG - Service Management Group. Beth initially started as a Solution Analyst and later became a Senior Solution Analyst, contributing to the development and implementation of solutions. In 2019, they took on the role of Team Lead - Client Operations, leading and managing a team. Currently, Beth holds the position of Manager, Managed Service Delivery at SMG. The specific responsibilities and scope of this role are not provided, but it can be inferred that they are responsible for overseeing the delivery of managed services to clients.

Beth Melin obtained a Bachelor of Arts degree in East Asian Studies with a focus on Japanese from The University of Kansas in the years 2002 to 2004. Prior to this, they pursued a Bachelor's degree in East Asian Studies at the same institution, though the exact start and end years are unspecified.

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Timeline

  • Customer Support Manager

    July 1, 2023 - present

  • Manager Managed Service Delivery

    September, 2022

  • Team Lead Client Operations

    January, 2019

  • Senior Solution Analyst

    July, 2017

  • Solution Analyst

    May, 2014

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