Client Services and Engagement
About
The Client Services and Engagement team at SMG focuses on enhancing client relationships and ensuring successful utilization of XM solutions. This team is responsible for strategic account management, driving customer engagement initiatives, delivering insightful client analyses, and providing comprehensive support to maximize client success and satisfaction.
Team members
Anthony Goltser
VP, Customer Engagement
Ccxp Josie Gaeckle
SVP Client Insights
Jennifer Grimes
Sr. Vice President, Global Str...
Justine Woschnick
Client Marketing Manager
Matthias Kuhlmeier
Senior Account/insights Manage...
Spencer Ellis
Customer Success Manager
Tamiko Fletcher
SVP, Client Success
Todd Leach
Chief Client Officer
Tom Wakeman
Senior Director - Client Insig...
Will Mariner
Vice President, Client Service...
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