Paul Piazza

Paul Piazza has extensive work experience in customer success roles. Paul is currently the Vice President of Customer Success at Socio (part of Webex) since April 2021. In addition, they serve on the Board of Advisors for Complete CSM since June 2021.

Prior to their current roles, Paul was the Owner and CS Thought Leader at Advanced Customer Solutions starting from June 2016. Previously, they worked as the Head of Customer Success at VoiceOps from September 2020 to April 2021.

Paul held the position of Sr. Director of Customer Success at Reciprocity, Inc from April 2018 to September 2020. At Reciprocity, they oversaw the post-sales customer journey and managed various departments.

Before Reciprocity, Paul served as the Vice President of Client Success at Humanity.com, Inc. from April 2015 to April 2018. In this role, they developed the client success organization, increased revenue, and reduced churn by implementing a multi-tiered lifecycle model.

From March 2013 to April 2015, Paul worked as the Director of Customer Success at Gainsight. As the first CS hire in the company, their responsibilities included managing early stage customers, scaling the Customer Success Team, and providing customer feedback for product roadmap discussions.

Prior to Gainsight, Paul held the position of Sr. Manager Customer Advocacy at Marketo from October 2012 to March 2013. Paul was responsible for creating processes and building a team to support the customer advocacy program.

Paul also worked as a Sr. Customer Success Manager at Marketo from December 2010 to November 2012. In this role, they developed and scaled the Customer Success team, managed a team of five Customer Success Managers, and created operational models and processes to support customer growth.

Earlier in their career, Paul worked at Lyris Technologies and Lyris, Inc. in managerial roles related to account development and client services.

Overall, Paul Piazza has a diverse background in customer success leadership roles, where they have demonstrated expertise in developing and scaling customer success organizations and implementing processes to drive customer satisfaction and revenue growth.

Paul Piazza attended San Jose State University from 2000 to 2004. Paul studied Business Administration and Management, General during this time. No degree was specified in the provided information.