Naveed Javali

Naveed Javali is a Change Manager at Softenger since September 2021, where responsibilities include evaluating change requests. Previously, Naveed worked at Vodafone Shared Services India Pvt Ltd from January 2017 to October 2021 as an ICO, focusing on resolving customer issues related to SIM cards and connectivity, leading stakeholder calls, managing daily operations, and preparing reports. Prior experience includes serving as a Senior Customer Care Executive at FirstCry.com from September 2015 to March 2017, where Naveed handled customer inquiries and escalations, managed returns, and trained new staff. Naveed holds a B.Com degree in Commerce from AKI's Poona College of Arts, Science & Commerce, completed in July 2020.