Aleksandrina Bosilina

Aleksandrina Bosilina is a seasoned Customer Success Manager at SoftwareONE since November 2020, with prior experience as a License Management Specialist at Progress and a Team Manager at Sutherland. In the role at Sutherland, Aleksandrina led a team of 22 representatives, focusing on performance efficiency, customer satisfaction, and coaching, while also managing issue escalations and quality analyses. Aleksandrina's technical expertise was developed through a position as a Tier 2 Customer Service and Technical Support representative, where responsibilities included resolving complex technical issues and advising junior staff. Aleksandrina holds a Bachelor's degree in Political Science and Government from the University of National and World Economy, completed between 2011 and 2015.