Dawn Galgay

Dawn Galgay has over 20 years of work experience in customer service and management roles. Dawn started their career in 1998 as a Customer Service Supervisor at Epsilon, where they supervised a team of 8 agents and ensured the quality of customer service. Dawn also worked as a Customer Service Representative, where they handled consumer escalations and reported adverse events for a major pharmaceutical company. Additionally, they worked with pharmaceutical representatives to track sample inventories and ensure compliance with FDA regulations. In 2019, they joined Informa Connect as a Customer Service Representative. In 2020, Dawn joined Solar On Earth as a Customer Service Specialist and later transitioned to the role of Manager of Client Services. In 2021, they worked as a Kidsway Service Director at Crossway Christian Church. Dawn's work experience demonstrates their expertise in customer service, team management, and client relations.

Dawn Galgay pursued their higher education from 2014 to 2019 at Southern New Hampshire University, where they obtained a Bachelor's degree in Business Administration (BBA). Their field of study focused on Non-Profit/Public/Organizational Management. In addition to their degree, they also acquired two certifications. In May 2020, they completed the "Customer Service: Serving Customers Through Chat and Text" certification from LinkedIn. Dawn also obtained the "Writing Customer Service Emails" certification from LinkedIn in the same month and year.