Lucy Liow

Lucy Liow is a seasoned professional in digital product management with extensive experience across various industries. Currently serving as a Senior Product Manager at Sollis Health since October 2024, Lucy previously held the position of Head of Pet Parent Digital Experience at Blue Buffalo, where leadership was provided in digital product experience and loyalty strategy. Prior roles include Sr Digital Product Manager at Shake Shack, where omnichannel e-commerce experiences were enhanced, and VP of Digital Mobile Product & Strategy at Citi, focusing on improving the candidate experience for global recruitment. Additionally, Lucy led digital B2B product initiatives at Starwood Hotels & Resorts, achieving significant increases in user acquisition and conversion rates. Early career experiences include roles at Thomas Industrial Network and Bluefly.com, contributing to marketing and customer service operations. Lucy holds a BFA in Graphic Design from the Fashion Institute of Technology and a Professional Certificate in Digital Product Management from General Assembly.