Edward Coombe

Edward Coombe is the Head of Community Operations at Songkick. Edward is responsible for the strategy and management of the community operations team. Edward has led the team through customer support for artist tours including Adele, Katy Perry and Gorillaz. Edward has also driven community engagement across all digital channels with content marketing initiatives such as Songkick Reflections and Songkick Live. Edward is a people manager with four direct reports and is responsible for managing the relationship with the outsourced community support team covering PST timezone.

Previously, Edward worked at SoundCloud for 5 years and 8 months, where they held various positions such as Community Operations Team Lead, Trust & Safety Manager, and Community Support Specialist. In their role as Community Operations Team Lead, they were responsible for leading the European Community Operations team of 10 direct reports. Edward was also responsible for data reporting, CMS configuration, creation of help content, training and recruitment of community specialists across Berlin, New York and San Francisco offices. As Trust & Safety Manager, they were responsible for documentation, education and enforcement of SoundCloud’s community guidelines. Edward was also skilled in SQL and was used to investigate and tackle misuse of platform. In their role as Community Support Specialist, they provided customer support to the SoundCloud community, managed social accounts and created compelling content to drive growth and engagement in the platform. Edward was also responsible for event management of annual global meet up day.

Currently, Edward is working at Songkick as a Data Support Specialist. Edward has been in this role for 4 months.

Edward Coombe attended the University of Leeds from 2007 to 2010, where they studied management. Edward previously attended Warwick School from 2000 to 2007.