Adam Sims

Adam Sims has a diverse work experience spanning over two decades. Adam started their career in 2001 as a Team Lead at Bachrach and Associates, where they generated quality leads and developed training materials. Adam also worked as a Customer Service Rep at Sony Electronics, handling inbound calls for repair appointments.

In 2005, Adam joined GameStop as a Customer Service Rep for a brief period before moving on to Wells Fargo as an OMS Admin. In this role, they provided assistance to bankers and managed loan processing tasks.

Adam rejoined Sony Electronics in 2006 and held various positions, including Technical Escalation Specialist and Product Specialist. Adam provided technical support, created knowledge base articles, and maintained database integrity.

Since 2015, Adam has been working at PlayStation, initially as a Network Operations Center Administrator, where they responded to and resolved issues impacting PlayStation Network. Adam later took on roles as a Business Analyst, Incident Manager, and Project Manager. Their responsibilities included improving communication, team collaboration, and implementing global initiatives.

Adam's most recent role is with Sony Interactive Entertainment as an Operations Transition Manager, where they are responsible for managing operations during the transition period.

Overall, Adam has demonstrated expertise in technical support, project management, process improvement, and team leadership throughout their career.

Adam Sims attended Palomar College from 2014 to 2017, where they studied Business Administration. Prior to that, they obtained their High School Diploma from Poway High School between 1998 and 2001. In addition to their formal education, Adam also obtained a Project Management Professional (PMP) certification from the Project Management Institute in April 2021.