Tyrus Watson

Tyrus Watson is a seasoned professional in customer service and operations management, currently serving as the Director of Customer Onboarding at Sorenson Communications since October 2021. In this role, Tyrus balances the needs of external customers, internal customers, and the overall operational health of the business. Previously, Tyrus held various positions at CaptionCall from July 2014 to September 2021, including Center Director and Sr. Scheduling Manager, where responsibilities included overseeing branch growth, fostering collaboration across a remote workforce, and enhancing service delivery for individuals with hearing loss. Tyrus's career began as a Captioning Agent, providing captioned telephone services to this demographic. Tyrus holds a Bachelor of Arts in Music and Sound Recording from the University of New Haven, obtained in 2014.