South Staffs Water is a private water company formed in 1853 to provide water to the inhabitants of the Black Country. 

We supply a population of nearly 1.25 million, over an area of almost 1,490 square kilometres. Our area of supply stretches from the edge of Ashbourne in the north, to Halesowen in the south, and from Burton on Trent in the East to Kinver in the West.

We operate 24 hours a day - trapping the rain that falls, controlling the amount of water taken from rivers and underground aquifers, treating the water so that it is safe to drink and then transporting a constant supply of water to homes, shops, offices, factories, hospitals and schools.

When you turn on your tap, you are completing a cycle that has involved hundreds of people, many kilometres of water mains and millions of pounds of investment.

Utilities

Water

South Staffs Water

Andy Willicott

Heidi Knapton

Amanda Lee

Mumin Islam

Jared McGivern

Stu Whitfield

Nigel Shipley

The Customer Management Team at South Staffs Water is responsible for overseeing and enhancing customer relationships and service delivery. This includes managing customer interactions, ensuring efficient resolution of inquiries and issues, optimizing customer journeys, conducting research to understand and meet customer needs, and developing strategies to support community engagement and affordability initiatives. Their ultimate goal is to ensure a seamless, positive experience for the 1.25 million individuals served by the company.

Customer Management Team

Project Management Team

Network and Infrastructure Management

Customer Management Team

About

Team members

Other teams at South Staffs Water

Project Management Team

Network and Infrastructure Management