Kelly Lewis

Kelly Lewis is an experienced professional in customer service and operational management, currently serving as the Head of Venue Experience at Southampton Football Club since November 2021. Prior to this role, Kelly held the position of Customer Service Manager at Southern Water, focusing on enhancing customer connections through streamlined processes. Experience as a Senior Consultant at South Western Railway involved driving cultural change and performance within the contact centre. Previously, Kelly worked as the Senior Ethics and Compliance Manager at Centrica, leading Assurance activities across the Energy Business, and managed a call centre at British Gas, achieving significant improvements in employee engagement and sales performance. Kelly is pursuing a Bachelor of Arts in Business Administration and Management at Solent University, expected to graduate in May 2024.