SPARK TSL
Charlotte Rook, Assoc. CIPD, is currently the Head of People and Culture at SPARK® TSL, a position Charlotte has held since September 2023. Prior to this role, Charlotte was also Head of People and Culture at Software Solved from March 2019 to September 2023, where Charlotte also served as a Human Resources Manager and Advisor. Before transitioning into human resources, Charlotte worked as a Personal Assistant at Devon County Council from April 2015 to March 2019, primarily supporting the Children's Social Care senior management team. Additionally, Charlotte holds a Postgraduate Diploma in Strategic People Management from MOL Learn, a Level 5 Diploma in Human Resources Management/Personnel Administration from ICS Learn, and a Bachelor of Science in Psychology from the University of Sussex.
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SPARK TSL
SPARK TSL works in partnership with 80+ NHS Trusts across the UK to deliver its SPARK Solution. Offering tailored patient engagement and analytics solutions that integrate with clinical and administrative systems to solve sector-wide and site-specific pain points, the solution's highlights include: • Patient, visitor and staff secure WiFi • Access to a variety of free entertainment including TV, radio and digitised magazines • A platform to increase charity exposure and drive donations • Educational content such as health videos and access to the NHS Apps Library • Dementia support, communication aids and more • App catalogue • Surveys and poll functionality • Digitally inclusive, BYOD or facility-owned devices • Exceptional support 24/7 In recent months, SPARK TSL has introduced a new suite of applications suitable for patients, staff and visitors to enrich their hospital experience. These apps are available via a number of devices, including patients own devices (BYOD - Bring your own device), Trust-owned devices like tablets, bedside units and other mounted screens. These apps drive staff efficiencies, inform patients about their healthcare, save Trusts time and money as well as entertain and engage with patients and visitors. These applications ultimately lead to greater overall results such as reducing bed blocking.