Vivek Shah is a seasoned professional with extensive experience in customer insights, marketing, and product management across various industries. Currently serving as Manager of Customer Insights at Shoppers Drug Mart Specialty Health Network since September 2019, Vivek previously held roles such as Senior Analyst in Business Intelligence and Insights. Prior experience includes positions at Rogers Communications as a Post Sales Support Consultant and a Deputy General Manager at Tata Teleservices Ltd, where Vivek developed marketing strategies and managed product lifecycles. Earlier roles at Bharti Airtel and British Telecom Global Services focused on marketing and competitive analysis, while the career began at Kotak Mahindra Bank managing client relationships. Vivek holds an MBA in Marketing and Operations from FORE School of Management and a B.Tech in Electronics and Communications from Maharaja Agrasen Institute of Technology.
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Shoppers Drug Mart Specialty Health Network
The SHN mission is simple – optimize healthcare for all. Since our inception, we’ve seen enormous technological shifts in how healthcare is delivered, as well as the ways in which patients and consumers want their healthcare services delivered. Now, we aim to lead the Canadian Specialty Healthcare market by delivering superior customer service to those who matter most to us: patients, healthcare providers, and pharmaceutical manufacturers. Our long-standing retail experience has enabled us to deliver care to millions of customers across the country, including specialty care patients seeking greater convenience and savings. As part of Canada’s largest retail pharmacy network, SHN is uniquely positioned to make a real difference for Canadians. By working together, we can continue to shape how specialty healthcare is delivered in Canada for the better.