Francisco Mercado

Francisco Mercado has a diverse work experience that spans different industries and roles. Francisco started their career as a Food Service Worker at 10th Ave Burrito Co in 2011 and later worked as a Retail Sales Assistant at Champion Teamwear from 2013 to 2015. From 2015 to 2016, they served as a Customer Service Sales Representative at Tmobile Phone Zone. In 2016, they joined Jersey Shore University Medical Center as a Patient Access Representative and worked there until 2017. Francisco then transitioned to a role as a Client Service Representative at Bank of America from 2017 to 2019. From 2018 to 2019, they worked as a Manager at Cookman Creamery, where they ensured the daily functioning of work and employees in various departments. In 2021, they worked as a Cannabis Consultant at Verano before joining Spectrotel as a NETWORK OPERATIONS CENTER (NOC) - Information Technology Help Desk, where they are currently employed.

Francisco Mercado's education history is as follows:

From 2021 to 2024, Francisco attended Brookdale Community College and pursued a Bachelor of Technology (BTech) degree in Cyber/Computer Forensics and Counterterrorism.

In the same period, from 2021 to 2022, Francisco also completed a degree in Cyber Security at Brookdale Community College, specializing in Computer and Information Systems Security/Information Assurance.

Prior to that, from 2016 to 2018, Francisco attended Brookdale Community College for studies in Architecture, but it is not specified whether they obtained a degree in that field.

Francisco completed their high school education from 2010 to 2014 at Academy Charter High School, where they received a High School/Secondary Diploma.

In addition to their formal education, Francisco obtained several certifications. In November and December 2021, they obtained certifications such as "Building Rapport with Customers," "Creating Positive Conversations with Challenging Customers," "Customer Service: Handling Abusive Customers," "Develop Your Customer Service Skills," "Listening to Customers," "Customer Service Foundations," "Customer Service: Problem Solving and Troubleshooting," "Effective Listening," "Learning Cisco CLI Switch Configuration," "Learning Network Troubleshooting (2013)," "Learning VPN," "Learning VoIP and Unified Communications," "Networking Foundations: Networking Basics (2015)," and "Troubleshooting IT Remote Administration."

Additionally, Francisco obtained the "CCNA: Introduction to Networks" certification from Cisco in December 2022 and the "Fortinet Network Security Expert Level 3: Certified Associate" certification from Spectrotel in November 2021.