Owen Robinson

Owen Robinson has a diverse work experience spanning over two decades. Owen is currently working at Waterfield Tech as the SVP of CX Modernization since December 2023. Prior to that, they held the position of Vice President of CX Strategy & Modernization at the same company from June 2022 to December 2023.

Before joining Waterfield Tech, Owen worked at ConvergeOne as the Head of CX Cloud Modernization from April 2022 to June 2022. Owen also served as the Genesys Practice Leader & CX Cloud Modernization Services from July 2013 to April 2022.

Owen's experience in the industry started at Avtex Solutions, LLC where they held multiple roles including Vice President of Contact Center from July 2011 to July 2013, Vice President - Contact Center Solutions from January 2011 to July 2011, and Systems Engineering Manager from January 2006 to January 2011.

Prior to Avtex Solutions, Owen worked at Attalus Communications as the Vice President of Operations from September 2001 to August 2005 and at Stevens Communications as a Sales Engineer from July 2000 to September 2001.

Overall, Owen Robinson has a strong background in customer experience strategy and modernization, specifically in the contact center industry.

Owen Robinson's education history includes a Master of Business Administration (M.B.A.) degree with a field of study in Finance, General from Lakeland University. Owen also holds a Bachelor of Business Administration (BBA) degree with a field of study in Management from Texas A&M University's Mays Business School.